There has been quite a buzz over the last year surrounding the Cloud Service-Level Agreement (SLA). What should be in one, whether uptime is the central priority for an SLA, and how to deal with breaches, among other topics. One of the knottiest challenges with Cloud SLAs, however, remains as knotty as ever: what do you do if your Cloud Service Provider’s Cloud Service Provider (CSP) breaches their agreement with your CSP?

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